At Work Van Shop our aim is customer satisfaction you always have 30 days to return or exchange your purchase as long as it is
unused and still in original packaging. This is so you will have plenty of time to return your order if it
does not fit your purpose.
We accept returns on the basis that the item/s are un-used, and in the original re-saleable condition.
All packaging and/or cellophane wrapping and tamper resistant seals must be intact.
You must inform us of your intent to return your item/s by email so we can issue you with a returns
form and number, without this we cannot authorise any return or refund. These items must be
received back to us within the 30 day "cooling off" period from when you initially received your
order. If you inform us within this period you will receive a full refund on the cost of your items .
Return of goods is the responsibility of the customer, for this reason we suggest an insured method
of return such as Recorded Delivery. Return postage costs cannot be covered by Work Van Shop
unless damaged or faulty goods.
Please be aware it is your responsibility to make sure the item is used is a safe way and is fit for the job
you intend to use it for no warranty is given or implied.
We are unable to refund or exchange any special order or custom items under any circumstances
If you have any questions regarding our return process or would like to retun a item, please contact us and we'll be happy to
help, please email firstname.lastname@example.org